FAQ

Straight answers to
the questions that matter.

The real questions transport owners and managers ask before switching — on cost, adoption, migration, security and go-live — answered honestly, without the sales gloss.

Cost & ROI
Are we too small for an ERP?

This is the most expensive belief in the industry. The companies that feel "too small" are usually the ones quietly losing 10–20% of revenue to preventable billing errors, compliance penalties, fuel leakage and manual effort.

LogisticCube starts free for 2 users, and the Starter plan is just ₹299/user/month. If that prevents even a fraction of those losses, the return is immediate.

What kind of ROI can we expect?

Our ROI & Business Value study models returns of roughly 46× for small fleets, 86× for mid-size and 122× for large operators, with payback typically inside 30 days — driven by billing accuracy, compliance, automated admin, faster collections and replacing multiple software tools.

Try the ROI calculator with your own numbers, then book a demo for a tailored assessment.

What does it cost to switch — is there hidden cost?

Onboarding is a small one-time fee (from ₹5,000), data migration is quoted based on your current system, and training is included on most plans. We run parallel to your existing setup during transition, so there's no operational downtime.

Plans & users
What counts as a "user"?

Any person with an active login — operators, accountants, HR, branch managers, even view-only owners. Shared logins aren't allowed because each account powers the audit trail and role-based access.

Not everyone needs full access: RBAC lets each user see only the modules relevant to their role.

Why per-user and not per-truck or per-branch?

Per-truck and per-branch pricing punish growth and force constant renegotiation. Per-user is one simple variable that scales naturally with your team — no growth cliff, no surprise bills, always proportional to the value you get.

Can I add users or change plans anytime?

Yes. Add or remove users from a self-service admin panel — new users are pro-rated for the rest of the month. Move up tiers as you add branches, fleet or teams; monthly plans can be cancelled anytime. See full details on the pricing page.

Adoption
Will my staff resist the change?

Staff resist tools that feel foreign. LogisticCube is built specifically for transport teams — a simple Bilty screen, WhatsApp-first communication and a mobile app that loading staff and drivers' helpers can use without technical background.

In typical rollouts about 85% of teams are operational within two weeks. Resistance fades fast once staff stop doing 3-hour manual reconciliations and Excel payroll.

Does it work on mobile and in the field?

Yes — a mobile app is available on every plan. Field staff can confirm delivery and POD, and managers can approve and monitor operations on the move.

Migration
We already use Tally — why change?

Tally is excellent accounting software, but it's not a logistics ERP. It can't generate E-Way Bills, manage Bilties, Challans, drivers or live tracking, or automate carrier payments and TDS.

LogisticCube does the accounting and adds the logistics-specific workflows on one platform — with data-migration support to bring you across cleanly.

How do we move our existing data?

We provide a guided data-migration service from Tally, Excel or another ERP — masters, ledgers and opening balances. A dedicated expert maps your data and validates it before go-live, with a parallel run so nothing is lost.

Security
Is my data safe in the cloud?

Your data is protected with encryption in transit and at rest, role-based access control, regular backups and a full audit trail on every change. Cloud hosting with automated backups and recovery is safer than a local office server that has none.

Enterprise customers who need private-cloud or on-premise deployment can discuss those options with us.

Who can see what inside the system?

Access is governed by designation-based RBAC and can be scoped by branch — a billing executive doesn't see fleet data, a branch manager sees only their branch unless elevated. Maker-checker workflows add dual authorisation on critical financial actions.

Implementation
How long does implementation take?

Starter and Growth customers are typically live within 5–10 working days. We run parallel to your existing system during transition and cut over only when your team is confident.

Priority onboarding assigns a dedicated implementation expert to guide your team step by step.

What support do we get after go-live?

Support scales with your plan — from email on Starter, to priority chat on Growth, to phone support with an SLA and a dedicated account manager on Professional and Enterprise. An in-app ticketing system routes feature requests and issues directly to the team.

Still have a question?

Ask it directly — a domain expert will get back to you, usually within one business day.

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